Our parent company, La Poste, is the most familiar and trusted provider of parcel delivery services and returns solutions in France. We give you direct access to these services from around the world.
France is the 6th largest e-commerce market in the world with 57 million shoppers spending €112.2 billion online every year. France’s location at the heart of the EU, bordering e-commerce powerhouses like Germany and the UK, means it’s ideally placed for cross-border shopping – and French shoppers are making the most of that.
French consumers are looking online for great deals cross-border
Almost 93% of the French population is online, with younger generations using the internet every day. French shoppers are confident and savvy online, researching big purchases thoroughly before buying and taking time to find the best deals.
63%
of French shoppers buy online to find cheaper prices
60%
shop online because they want direct delivery to their home
49%
of French consumers shop online using a smartphone
61%
of the French population doesn’t speak English, so it’s essential to translate content into French and use a .fr domain for your site.
We understand – and meet – French shoppers' delivery expectations
French consumers are just as discerning about the delivery service they expect from online retailers, preferring their deliveries to be as easy and convenient as possible with the option to track their parcels.
85%
of French shoppers still prefer home delivery
3-5 days
after ordering is the average time French shoppers are happy to receive their goods by - as long as it's convenient, they don't insist on next-day delivery
It's in our DNA
Having operated in the country for over 30 years (with a heritage dating back to 1477) La Poste is one of the most recognized brands in France. As one of Asendia’s parent companies, that expertise and local knowledge is part of Asendia’s DNA.
e-PAQ is a leading range of parcel services that are helping international e-tailers succeed in France
e-PAQ is our range of parcel delivery services designed specifically for online retailers. In France final mile delivery is handled by our parent company - and market leader - La Poste, and their parcel divisions, Colissimo and Chronopost.
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e-PAQ Standard and Plus are cost-effective solutions for packages up to 2kg with basic milestone tracking, ideal for low-value deliveries |
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e-PAQ Plus scans parcels as they pass through the network for frequent, accurate tracking updates. |
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Delivery in-country in 2 days by priority mail. |
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Additional Economy option for a delivery in country in 4 days. |
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Personal delivery with signature option available with e-PAQ Plus. |
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Delivery is by Colissimo, La Poste’s parcel division, which is the market leader. |
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e-PAQ Select is a fully-tracked, fast delivery service that offers excellent value for money, offering tracking and faster delivery speeds for packages up to 30kg. |
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Delivery in-country in 2 days, to the door with a full tracking, notifications and rescheduling possibilities, and option for Signature. |
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PUDO delivery available at one of the 17’300 pick-up points across France, including expanding locker network. |
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95% of French people live within 15 minutes of a Colissimo collection point, and 72% within 5 minutes. |
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100% open on Saturday, and 50% open on Sunday. |
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91% are open until 7pm and later. |
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Last-mile delivery is handled by Chronopost – the express division of La Poste – for fast, reliable services to your customers’ chosen delivery point. |
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Our fastest and most comprehensive delivery service, e-PAQ Elite delivers parcels up to 30kg around the world quickly, with customs prepaid options and optimized tracking. |
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Once parcels are in France they can be delivered next day. |
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Enhanced liability available to cover high value goods. |
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61% of French online retailers prefer to use La Poste. |
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Home delivery is the preferred delivery method in France, and La Poste and Colissimo has the largest postal and parcel distribution networks in France. |
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There is growing demand for delivery to a pickup point. Colissimo has 17,000+ outlets and pick up stations in France, capable of handling 1.3 million customers a day, and they are investing in lockers at convenient locations. |
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Chronopost offers flexible delivery methods and express delivery within 24 hours on average (once parcels are in France) – the fastest provider in France. |
To attract and retain your customers, your returns structure must be simple, user-friendly and reliable.
We have a return product in France powered by Colissimo, that is familiar to French consumers, trusted, and convenient.
New Returns Via Mailbox option
Give French shoppers a choice of returns options, including Post Office and PUDO drop off, and new and exclusive Mailbox collection!
Colissimo Returns via Mailbox - only with Colissimo! Now the shopper can leave the parcel in his/her mailbox, and La Poste takes care of the rest.
This meets the demand from French shoppers.
Research shows that providing a clear and convenient returns policy encourages shoppers to buy from you.
With e-PAQ Returns you get all of the options French shoppers are looking for.
*Source: French favourite return modes. IFOP for Star Service, Delivery Expectations, 2018
Business Mail
Whether it’s letters, invoices, statements or reports, utilize the La Poste mail system to get your business mail delivered quickly and efficiently, at a price that suits you.
Marketing Mail
We’re experienced at printing, distributing, and handling all marketing mail including brochures, leaflets, and promotional letters.
Publications
Need your publication delivered weekly, monthly, or quarterly? We can offer flexible delivery times and costs that work for you and your customers.
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