Asendia USA: e-PAQ by Asendia global parcel and returns solutions

	For packages up to 4.4 lbs
	Worldwide coverage, with tracking available to most countries
	Export, import and delivery tracking, giving you and your shoppers assurance parcels are on their way
	Packages are delivered by the local postal operators, providing wide coverage, cost effectiveness and reliability
	Delivered direct to mailbox or a convenient collection is available from local post offices
	Maximum package value of $400
	Easy customs handling for low value orders and prepaid customs service available

e-PAQ delivers packets and parcels worldwide

e-PAQ Standard and e-PAQ Plus deliver packets and parcels to over 220 countries and territories. e-PAQ Select and e-PAQ Elite are available to all the key e-commerce markets and many emerging markets too.

We have unique experience in key e-commerce markets

We deliver worldwide but have unique expertise sending packets and parcels to France and Switzerland (as a La Poste and Swiss Post company), and with Asendia operations in 17 countries, we know them very well too.

We also have Premium Partnerships with national postal and parcel providers in Europe, Asia, and the Middle East.

We specialize in international parcel services and mail and packet services for online retailers. With some of the world's biggest e-tailers choosing e-PAQ, as well as many smaller businesses too.

Our packet and parcel services are very popular with e-tailers and brands selling clothing and apparel, beauty products, small consumer electronics, books, lifestyle products, supplements, toys, homeware, and gifts.

Maximum weight of international parcels

Most international packets and parcels we send are under 4.4 lbs, but we offer services for packages up to 66 lbs.

Our user-friendly shipping platform

We give you access to Asendia Shipping, our sophisticated, user-friendly, multi-carrier shipping platform which outputs the label you need, to get each parcel to its destination using the service your shopper has chosen. It also manages your parcel data, enabling smooth paperless customs clearance.

We can easily integrate Asendia Shipping with your fulfilment systems, as well as platforms like Metapack, and you can choose us for all destinations or just specific countries or services.

You've labelled your parcels, what next?

Once you’ve labelled your parcels, Asendia can collect them or receive them at our international distribution centres.

We then get them ready for the next leg of their journey by air or road, handle customs clearance, and handover to our carefully chosen final mile delivery partners.

Tracking

With our tracked international parcel services, you have access to our online tracking platform where you have visibility of all your parcels with the numerous carriers in one easy to use system.

"Asendia are different to many other businesses we have worked with before. They took the time to explain all of the options to us and were able to educate our team. It wasn't just the information sharing that impressed us but also Asendia 's transparency and honesty."

Urban Outfitters

International Fashion Retailer

“Working with Asendia has provided us with a whole new opportunity for the European market and having a high level of responsiveness and support from our account manager frees up our time so we are able to focus on the aspects of the business that we know best.”

Chilly's Bottles

International e-commerce company

"The onboarding process was the smoothest I have ever experienced. Usually setting up with a new logistics partner can feel a bit like pulling teeth. There are usually a series of issues which are left to you to resolve. With Asendia it was easy. We quickly developed a very positive relationship with our Account Manager and, in fact, everyone we have come across at Asendia has been nothing but helpful and great!"

FreestyleXtreme

International fashion retailer

31 October, 2024

Preparing for 2024 Peak Season

We have a long and busy Peak Season approaching for online retailers — is your store ready?

4 September, 2024

eBay Open 2024 Gold Sponsor Showcasing Global Shipping & Returns

PHILADELPHIA, PA — September 4, 2024 — Asendia USA is excited to announce its third year as a Gold Sponsor of eBay Open at their 2024…

2 September, 2024

Tapping into the Italian e-commerce Market with Asendia’s e-PAQ Select

Italy is one of the fastest-growing markets for e-commerce in Europe, and currently ranking as the 13th largest globally.

With an…

	For packages up to 66 lbs to most destinations
	Available to major and emerging e-commerce destinations worldwide
	Fully-tracked service and optional signature upon delivery
	Customs paid at destination and customs prepaid options
	An Economy delivery option is available for some destinations
	Contact us for additional options (e.g. PUDO, proof of delivery, cash on delivery)

	For packages up to 66 lbs
	Worldwide coverage, with tracking available to most countries
	Customs paid at destination and customs prepaid options
	Optimized tracking performance
	Additional options available on request (e.g. timed deliveries)

	Optimal delivery solutions to Europe for packages up to 66 lbs
	Access to the largest parcel delivery network in Europe
	Customs Prepaid (DDP) solution
	Advanced delivery notifications via SMS and/or email with Predict service
	Available to 26 European destinations
	Automated GDPR processes

Our specialist range of international packet and parcel services designed for online retailers.

All your deliveries with e-PAQ are automatically carbon neutral.

Why choose e-PAQ by Asendia?

Grow your business internationally

Minimize delivery queries and complaints

Reduce your costs and save time

Our Services

Our lowest cost international packet and parcel delivery service, with basic milestone tracking; ideal for low-value purchases.

The budget-friendly solution for when you require the additional peace of mind provided by tracking.

Tracked, fast, and excellent value parcel service for shipping to many of the world’s key e-commerce destinations

The fastest and most comprehensive delivery experience of the Asendia e-commerce range.

The optimal way to send

e-commerce parcels to Europe, in partnership with DPDgroup.

Discover More

Service comparison chart

Where do we deliver?

e-PAQ delivers packets and parcels worldwide

We have unique experience in key e-commerce markets