e-PAQ Select

Group 10745

Get the best features of premium international courier services, minus the price tag.

Accelerate your international sales and boost customer loyalty.

Countries: worldwide

Max weight: 66 lbs

Delivery aim: 3-5 days (4-7 economy)

Tracking: End-to-end

Tailored to local market preferences

Gain shoppers’ trust with familiar, reliable, and affordable tracked delivery. A choice of locally recognized final-mile delivery services including delivery to home, collection points, optional signature, and customs pre-paid solutions.

Major e-commerce markets covered

Increase sales in the biggest e-commerce markets. Send to all key e-commerce destinations and emerging markets with smooth customs clearance and on-time delivery. New countries are added regularly.

Better than post, more affordable than courier

A feature-rich parcel service at an affordable price. Quicker delivery, up to 66 lbs, end-to-end tracking, and add-ons like signature and returns.

Reduce the load for your customer services team

Reliable delivery with tracking & notifications all the way. Trust e-PAQ Select to meet your shopper’s expectations and minimize your “where’s my parcel?” queries.

Weight/Size
For packages up to 66 lbs
Max length 31” (78cm) (L)
Girth cannot exceed 54” (137cm)
Countries
Available worldwide from Asendia USA
Final-mile delivery partners
Final-mile delivery by a trusted local e-commerce parcel delivery specialist. We handle export logistics and provide the labels and pricing.
Add-ons
Contact us about additional options including PUDO, proof of delivery, and cash on delivery.
Customs
Customs paid at destination and customs prepaid options available.
Delivery aim
Fast and reliable delivery (2-5 days regional delivery/4-9 days intercontinental). Almost as quick as courier services but much more affordable.
Tracking
Fully tracked service and optional signature upon delivery
Delivery attempts
Delivery is typically attempted two or three times depending on country/service, with the ability to make inflight changes often available including the option to collect from a convenient pick up point.
Economy option
An Economy delivery option is available for some destinations.
Integrations
We have standard integrations with leading e-commerce and order management platforms, and can support custom integrations too.
Returns & undeliverables
Tracked undeliverables and comprehensive returns solution.
Collection
Please contact us to discuss your collection needs. We can provide flexible collection nationwide or you can choose to deliver to our Distribution Center.
Sustainability
All shipments are 100% carbon neutral thanks to Asendia’s offsetting program.

Grow

Your business internationally

Trusted, convenient, and affordable
Increase international shoppers’ likelihood of clicking the checkout button by offering a choice of trusted, convenient, and affordable delivery options.

Minimize

Delivery queries and complaints

Gain 5 star reviews
A poor delivery experience will cost you customers, and handling “where’s my parcel?” queries and customs issues is costly. Get ahead of the problem with e-PAQ Select’s reliability, tracking, and notifications.

Reduce

Your costs and save time

Optimized prices and processes
With one integration, you have access to multiple services and destinations at excellent rates. Plus, our technology and processes make it easy and efficient for you to manage.

We take care of exportation and customs clearance and have a worldwide network
of final-mile delivery partners specializing in tracked parcel delivery for e-commerce.

Our international distribution centers in 17 countries distribute parcels worldwide by air and road. We also work with customs clearance agents before handing parcels over to our carefully chosen final-mile delivery partners.

Our relationships and integrations with transport companies, airlines, and customs agents ensure we have full visibility of your parcel’s movements and can gear up for peak periods.

Access this network by setting up an Asendia account. We handle the IT integration and provide the pricing.

Best in class final-mile delivery partners in each country

Our final-mile delivery partners include national parcel operators, trusted parcel companies, and innovative e-commerce delivery brands.

For e-PAQ Select, each chosen partner must provide reliable tracking, and in key markets we ensure your shoppers have a choice of familiar, convenient, and affordable delivery options to make them much more likely to hit the checkout button.

Options include home delivery, PUDO, Delivery Duty Paid, signature, and cash on delivery in markets they are expected.

Worldwide from Asendia USA

Our international services are very popular with e-tailers and brands selling clothing and apparel, beauty products, small consumer electronics, books, lifestyle products, supplements, toys, homeware, and gifts.

Maximum weight
Most international packets and parcels we send are under 4.4 pounds, but we offer services for packages up to 60 pounds.

Prohibited and restricted items
Our services cannot be used for shipping illegal or dangerous goods. The list of prohibited items varies by country, so contact us for further details.

Our pricing depends on details including the quantity of parcels being sent, destination, and weight. Contact us for further details.

How are we so competitively priced?
With La Poste and Swiss Post as our parent companies, and with subsidiaries in 17 key e-commerce countries, we are ideally positioned to understand local markets and negotiate with regional country parcel delivery specialists. Having our own operations and IT expertise enables us to handle export logistics efficiently and keep costs down.

System integrations
We can easily integrate Asendia Shipping with your fulfillment systems, as well as platforms like Metapack and Shipstation, and you can choose us for all destinations or specific countries or services.

e-PAQ Select provides end-to-end tracking. Online tracking allows shoppers to self-serve, minimizing “where’s my parcel?” enquiries, and native language notifications keep customers updated to provide peace of mind.

The world of cross-border trading has evolved significantly in recent years, so providing the correct customs data is more important than ever.

Electronic customs pre-advice data
It is now mandatory to provide electronic customs pre-advice data and an S10 barcode when you ship abroad. You are also required to provide a CN22, CN23, or commercial invoice (depending on the service used) and the information electronically in the pre-advice you send to us.

If you do not provide this information, you risk penalties and delays or items being returned, but our shipping platform is data-compliant and automates this process to take the stress out of electronic customs.

This is a mandatory requirement for cross-border shipping, no matter which provider you use.

Customs clearance options
Customs paid at destination and customs prepaid options are available. Contact us for full details.

AsendiaInsightsLogo

31 October, 2024

Preparing for 2024 Peak Season

We have a long and busy Peak Season approaching for online retailers — is your store ready?

4 September, 2024

eBay Open 2024 Gold Sponsor Showcasing Global Shipping & Returns

PHILADELPHIA, PA — September 4, 2024 — Asendia USA is excited to announce its third year as a Gold Sponsor of eBay Open at their 2024…

2 September, 2024

Tapping into the Italian e-commerce Market with Asendia’s e-PAQ Select

Italy is one of the fastest-growing markets for e-commerce in Europe, and currently ranking as the 13th largest globally.

With an…

Read the latest Insights by Asendia

Deliveries with e-PAQ Select are 100% carbon neutral

Leading brands achieve competitive advantage with e-PAQ Select

Watch this 90 second explainer video

e-PAQ Select features at a glance

Our most popular service with e-tailers large and small

Enterprise solutions

Medium sized business

What could e-PAQ Select do for your business?