Fraud Protection

We have had reports of fraudulent emails claiming to be sent from Asendia, requesting customers to change the bank account they pay invoices to. These emails may appear as if they are from a trusted source, so it could be easy to fall for this scam, resulting in significant financial losses.

We only send emails from @asendia.com email addresses

Fraudsters can register domains that are similar to asendia.com, for example asnedia.com, ascendia.com, axendia.com, etc. They then use a false ‘From name’ and often include a false – but legitimate looking phone number too.

At first glance the email can appear to be genuine, so please be very careful.

How we are doing our part to limit the risk

	We subscribe to a service that monitors new domain registrations and informs us of any that are similar to asendia.com
	We have registered many domain names that are close matches to asendia.com
	Whenever we hear of customers being targeted we will inform you

Please report anything suspicious

If you receive an email that you suspect is fraudulent please do not respond – instead, call us immediately. You can call your regular finance department contact or your account manager.

You can also report any suspicious activities by completing the form below. 

This form is for Security Reports only.

For Customer Support and Tracking please follow this link.